Refund & Return Policy

Effective Date: 10/11/2026 | Last Updated: 10/11/2026

At Rush Boats, we are committed to providing premium marine, fishing, and surf equipment engineered to perform in demanding nautical environments. We understand that occasionally a product may not fully meet your operational specifications or sizing requirements. This Refund Policy establishes comprehensive, transparent guidelines governing order cancellations, physical returns, warranty evaluations, and monetary reimbursements.

1. Overview and Scope of Coverage

This policy applies to all direct purchases of surf gear, angling tackle, technical marine apparel, navigational equipment, and boat accessories completed through our online platform. By finalizing a transaction with Rush Boats, you confirm your acceptance of the criteria, processes, and conditions detailed herein. All return inquiries are handled in strict compliance with applicable commercial consumer protection standards, guaranteeing fair trading practices and unambiguous resolutions for our clientele.

2. Standard Eligibility Window

Customers maintain the right to initiate a return request within thirty (30) calendar days from the verifiable carrier delivery date of the shipment. To qualify for a standard return authorization, merchandise must satisfy each of the following strict condition requirements:

• The item must remain in unmounted, unrigged, and completely unused condition with zero physical wear, scuffs, water immersion, or salt exposure.
• All factory seals, serial identification numbers, warranty tags, safety labels, and manufacturer packaging must be completely intact and undamaged.
• The item must be accompanied by all originally enclosed components, including manuals, mounting hardware, specialized adjustment tools, and promotional inserts.
• A valid proof of purchase, specifically your original online order confirmation number or itemized sales invoice, must be provided upon request.

3. Non-Returnable and Restricted Merchandise

Due to stringent maritime safety standards, personal hygiene regulations, and custom fabrication workflows, certain product categories are strictly excluded from standard return consideration. Unless arriving in a verifiably defective state from the factory, the following items are deemed non-returnable and non-refundable:

• Custom-fabricated items, including tailored boat covers, bespoke rigging cables, custom-cut marine electrical lines, and personalized surfboard shapes.
• Perishable marine goods, specialized organic angling baits, scent solutions, and liquid chemical marine treatments.
• Single-use marine safety equipment, emergency flares, registered emergency position-indicating radio beacons, and inflatable personal flotation devices whose deployment pins or seals have been broken or handled.
• Undergarments, rash guards, wetsuit boots, and technical dive apparel that have been worn directly against bare skin or immersed in water.
• Merchandise explicitly categorized and marked as clearance, final sale, or closeout liquidation at the immediate moment of purchase.
• Digital gift cards, downloadable nautical mapping software, and non-tangible licensing products.

4. Step-by-Step Return Authorization Procedure

To ensure orderly tracking and secure transit, no physical return parcel will be accepted at our receiving distribution facility without an issued Return Merchandise Authorization (RMA) reference code. To initiate a return, proceed as follows:

• Transmit an authorization request to our customer care team via email at hello@rushboats.com or place a telephone inquiry at 14038420320 within the eligible 30-day window.
• State your initial order number, the exact stock-keeping item name, the detailed rationale for the return, and attach clear digital photographs demonstrating that the item and packaging remain in original condition.
• Upon verification of eligibility, our representative will provide an official RMA identification code alongside explicit dispatch instructions and the designated delivery address at 5 Ryedale Court B2Z 1J4 Westphal Canada.
• Package the item securely inside a robust outer shipping carton to prevent transit crushing. Clearly write the assigned RMA number on the exterior packing slip (do not deface original product packaging with marker or adhesive tape).

5. Freight Responsibility and Shipping Guidelines

For standard elective returns—including customer preference changes, sizing recalculations, or model upgrades—the customer assumes full financial responsibility for all return courier charges, transport insurance, and handling fees. Because maritime equipment often involves substantial dimensions and delicate materials, Rush Boats strongly recommends dispatching all parcels through a reputable courier service that provides traceable tracking telemetry and signature verification upon receipt. Rush Boats accepts no legal liability for items lost, damaged, or misdirected during inward transit before physical intake at our receiving warehouse.

6. Inspection, Verification, and Restocking Standards

Upon physical arrival at our facility, all returned merchandise undergoes a rigorous multi-point technical inspection conducted by our logistics and quality verification specialists within three to five (3–5) business days. This evaluation confirms that mechanical tolerances, cosmetic perfection, serial number congruence, and packaging integrity comply with factory-fresh resale criteria.

Rush Boats reserves the discretionary right to evaluate merchandise and assess restocking deductions under the following circumstances:

• If packaging is lightly damaged, opened without structural care, or missing minor documentation, a restocking fee of up to fifteen percent (15%) may be deducted from the total refund amount to cover re-inspection and repackaging.
• If an item is determined upon physical inspection to have been mounted, rigged, submerged, contaminated, or physically altered, the return request will be formally rejected. In such cases, the item will be returned to the customer at the customer's expense, and no refund will be issued.

7. Refund Calculation and Disbursement Timelines

Once your returned item successfully passes technical inspection, an email notification detailing the inspection outcome and refund authorization will be issued immediately. Approved refunds are credited directly back to the original method of payment utilized during checkout. Please take note of the following disbursement stipulations:

• Refunds are calculated based strictly on the actual merchandise purchase price paid, accounting for applied promotional discounts. Original shipping fees, priority handling surcharges, and customs border duties are non-refundable.
• Payment processing entities, including banking institutions and major credit card networks, typically require five to ten (5–10) business days to post refunded balances to your account statement once released by our billing clearinghouse.
• If payment was made via third-party digital wallet services, availability of funds will follow the transaction timelines mandated by that service provider.

8. Damaged, Defective, or Discrepant Shipments

Rush Boats exercises stringent care in packing delicate marine hardware; nevertheless, transit accidents or manufacturing oversights may occur. If you receive an order displaying visible physical damage, missing components, or an incorrect item configuration, you must notify our support team within forty-eight (48) hours of receipt.

Please retain all outer transit cartons, internal protective cushioning, and damaged components exactly as received. Submit descriptive photographs of both the outer transit label and the damaged merchandise to hello@rushboats.com. Upon verification, Rush Boats will provide a pre-paid return consignment label and arrange either an immediate priority replacement shipment or a complete refund inclusive of original transport costs, at no additional expense to you.

9. Order Cancellation and Modification Constraints

To maintain rapid transit commitments, customer orders are transmitted to our automated sorting warehouse almost immediately after payment authorization. Consequently, requests to modify order contents, change delivery addresses, or initiate outright cancellations must be received within two (2) hours of initial placement. If an order has entered fulfillment, palletization, or courier pickup stages, it cannot be intercepted and must instead proceed through our formal RMA return framework upon delivery.

10. Inquiries and Customer Assistance

Our dedicated nautical customer support department is readily available to clarify return conditions, furnish technical return advice, or verify replacement compatibility prior to dispatch. Please contact our administrative center using any of the following official channels:

• Mailing and Distribution Facility: 5 Ryedale Court B2Z 1J4 Westphal Canada
• Support Telephony Line: 14038420320
• Electronic Inquiries: hello@rushboats.com